Policies
Clear, thoughtful guidelines to help you feel prepared and supported.
Our Policies Help Us Care for You
These policies help create a smooth, respectful, and relaxing experience for all clients. They allow us to honor your time, provide thoughtful care, and maintain a calm, welcoming environment.
Cancellation Policy
Your appointment time is reserved especially for you. We kindly request at least 24 hours’ notice for cancellations or rescheduling so we may offer that time to another client.
Changes made with less than 24 hours’ notice or missed appointments may incur a fee of up to 100% of the scheduled session price, charged to the card on file.
Thank you for your understanding and consideration!
Late Arrival Policy
If you arrive late, your session may be shortened to respect the next client’s appointment. The full session fee will still apply.
No-Show Policy
Missed appointments may be subject to a fee of up to 100% of the scheduled session price, charged to the card on file. If you cannot attend, please let us know as soon as possible.
Payment Policy
Payment is due at the time of service. We accept cash, major credit cards, and eligible HSA/FSA cards. An itemized receipt can be provided for your records.
Health & Illness Policy
If you are experiencing a fever, contagious illness, or symptoms of illness, please reschedule your appointment. This helps protect the health and well-being of all clients.
Intake & Communication
Please share any injuries, medical conditions, sensitivities, or comfort preferences before your session. This helps us tailor your massage to your individual needs.
Draping & Professional Boundaries
Professional draping is maintained throughout your session. Your privacy, comfort, and sense of safety are our highest priorities.
Children & Guest Policy
To maintain a calm, relaxing environment, children and additional guests are not permitted in the office during appointments unless arranged in advance. Thank you for your understanding.